Achieving Growth
Managed Services
✔ 24x7 / 8x5 / On-Demand
✔ Fixed monthly fee
✔ FTE-based model
✔ Outcome-based SLAs
Managed Services are ongoing, proactive services where a provider operates, supports, and optimizes systems on behalf of a client, usually under an SLA, instead of delivering a one-time project providing continuous operation, monitoring, support, and improvement of business applications, infrastructure, and integrations for a predictable cost acheiving:
• Ensure system stability & availability
• Reduce operational risk
• Optimize cost & performance
• Enable continuous improvement
• Free internal teams to focus on business value
In the ever-evolving landscape of ERP systems, Our Application Management Services (AMS) stand out as a beacon of reliability. We provide seamless functional, technical, and technological support tailored to your organization's needs. Our proactive approach to incident and problem management minimizes disruptions, while Our change and release management services ensure that enhancements and minor developments align with your goals. With dedicated user support (L1/L2/L3), We're here to empower your team and drive your success forward.
Application Management Services (AMS)
With Our Infrastructure & Cloud Managed Services, you gain a partner dedicated to perfecting your cloud operations and ensuring optimal system performance. From managing AWS, Azure, and GCP environments to handling OS and database administration, We provide comprehensive services. Our goal is to keep your systems robust, secure, and efficient with strategic capacity management and reliable backup and disaster recovery solutions.
Infrastructure & Cloud Managed Services
At Brainz, we specialize in delivering top-tier SAP services, including PI/PO, CPI, and API integration solutions. Our expert team is dedicated to ensuring smooth interface monitoring and effective error handling and reprocessing, allowing your systems to operate seamlessly. Experience the difference with Brainz in optimizing your integration performance today.
Integration & Middleware Support
Unlock peace of mind with our Security & Compliance Services. As your trusted SAP service provider, we specialize in comprehensive security monitoring to protect your data integrity. With robust access and role management, we ensure that only authorized personnel have access to sensitive information. Additionally, our vulnerability and patch management services keep your systems secure against threats while our audit and compliance support offers you the assurance of meeting industry regulations. Partner with us for unparalleled security solutions!
Security & Compliance Services
Embrace the power of Continuous Improvement & Optimization with our tailored solutions. We dive into process optimization and leverage automation through scripts and bots that enhance your SAP functionalities. Coupled with performance tuning and cost optimization via FinOps, our services ensure that your systems are not only efficient but also economical. Partner with us to elevate your business processes effortlessly!
Continuous Improvement & Optimization
• System availability (% uptime)
• Incident response & resolution time
• Change success rate
• User satisfaction (CSAT)
• Backlog reduction